Had an excellent experience with purchase, setup, and delivery of two bicycles. A mountain bike and a cruiser. They help people of all abilities and price points and are in no way discriminating to any level or riding ability. When I had an issue with the bike a few months after purchase, they went above and beyond working with a component manufacturer even though blame could have easily been brushed off on me the customer. I was fully prepared to pay to repair my bicycle, but they worked it out without me asking them to. I have rarely seen service like this in any industry and would recommend anyone try this place out. The mechanics and sales associates are second to none.
Absolutely fantastic experience at Blue Sky today. Amazing customer service. I went in to tune up my bicycle, and even though they were super busy they were able to fit me in right away. Rather than a full tune up, they told me I only needed a quick repair on my bike for the chain & gears. They replaced a couple of parts in about 20 minutes, and had me out the door in no time. The prices were very fair, and they explained each charge on the invoice to me as they listed them out. I will definitely be returning to their store. Thank you, Blue Sky Bicycles!
Horrible customer service. I went into buy a bike that day. I know what I wanted as I had ridden a friend's bike who bought from there the previous year. There were two sales staff one by the register and one near the bike racks in back. 2 other customers were in the retail portion of the store. I checked out the bike I wanted, then went back to the register to ask for some help. I was told someone would be with me in just a minute and the employee went up to the repair area. I didn't want to stand at the front desk so I went to the back and looked at some of the other bikes.
I honestly felt that he was some kind of bicycling snob. I am not sure if I don't fit the mold or look of bicyclist. He did explain that they had two rides leaving and that there were only 2 staff on hand. (But this doesn't explain why the people who came after me were helped first. And one patron who was helped was doing the same thing I was....trying to buy a bike. In fact the guy who helped him, stopped and also asked me if I had been help. I had told that guy no, but he still help the guy who came in after me first and then never returned to assist me.)
Several other customers came in after me dressed for a longer bike trip. I guess there was a ride leaving from the store. These customers apparently needed little things for their trip like petals changes and such. They were immediately helped. Several times I went back to the front, there employee was engaged both times with patrons that came after me. I made eye contact, but it honestly seemed like he was avoiding me.
I love going into Blue Sky. The staff is very friendly and helpful. I ride my bikes into the ground. The mechanics here do a great job of fixing whatever is broken or worn out, and at very reasonable prices for parts and labor. For a local, independently owned shop, they also have a nice selection of bikes, gear and parts. Go. You'll like it.
I had my bike serviced here and had a great experience. The guys were professional and nice to deal with. The shop has lots of great product. I'd definitely use this shop again.
The place was not that busy. Finally I was asked if I could come back tomorrow. In my head I think... why? so I stand around again be ignored and looked down upon.
I waited about 45 minutes walking to the front and back until there was basically no one else in the store, (I am literally the only one by the bicycles) and I again engaged him. He finally says to me....Did anyone help you yet? But he asked in such rude manor....as if I shouldn't still be there.....it was pretty obvious I was just standing there waiting, had been for a while.
.....Thanks for the the speedy response Liz. If I had seen this earlier i might have come back in, and asked to speak with you. Instead I drove to Plains Bike Shop the following day and made my purchase there. You might want to speak with the male sales associate that was on duty that day about the type of atmosphere he portrays to new customers.
Blue Sky Bicycles is a US Bicycle Store based in Saratoga Springs, New York. Blue Sky Bicycles is located at 71 Church St, Saratoga Springs, NY 12866, USA.
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