This office is awful. They were not helpful, did not work with patients or insurance, refused to treat without payment and refused to listen. They also refused to file on insurance first. It was a battle every time I talked to them. DO NOT GO. They refused to give me $30 back my insurance said they covered. The office would not call my insurance and would not file it. I talked to the office to try to talk to ins. Clerk, and they would not let me talk to him/her. This went on every week for 4 months. Also, my insurance company said the $100 for scan was covered, they refused to file, said it has never been covered by any insurance. I said just call my insurance, they refused. Simply would not listen, kept repeating initial info. I repeat, do not go
Dr. Daly treated myself and my husband. Very professional and personable!
Office staff was professional but not particularly friendly. Dr. Daly spent next to no time with my son. I explained his issue (severe flat feet) to her nurse and then to her. She "looked" at his feet, had him stand and based on that alone decided he needed orthotics. We received approval from our insurance for the orthotics but the scan to have them made would cost us $100 out of pocket. We arrived early for our appointment for the scan, explained to the front desk staff that my son had his middle school orientation that day and was told that "I hope we can get him in soon" We sat and waited for half an hour at which point we asked how much longer and were told she was running just a little behind. I was told that the scan would only take 5 minutes though. We got into the exam room an HOUR past our appointment time, my son was already nervous about it taking so long. At this point we waited another 20 minutes in the exam room for the nurse to attempt to get the scan working. She kept re-starting the computer, unhooking the cords and rehooking them. Dr. Daly stuck her head in the door, the nurse explained the problem and exchanged a few words with the doctor about the scan. At no time did the doctor make eye contact with me or my son, apologize for our extreme wait, apologize for the scan not working. Nothing. She didn't acknowledge our presence in any way. After several more attempts to get the scan to work I was so frustrated that we decided to leave. The nurse apologized and seemed embarrassed. The front desk staff was apologetic at this point as well, recognizing the fact that we had waited over an hour for an appt for a scan that was supposed to take 5 minutes and ultimately we never received. I requested my $100 back, explained how deeply upset my son and I were, at this point he was practically in tears because we would be late for his orientation and still had not gotten the scan. I fully expected to receive a phone call from the office, offering to have my son come in at our earliest convenience and apologizing for our terrible experience. We received no such call or apology. Unfortunately our authorization from our insurance covers his orthotics through Dr. Daly and we will be forced to go back. I absolutely would not recommend this office or this doctor. I have never been treated with such lack of respect and disregard for our time.
Dr. Daly performed surgery on both my husband and myself. She was professional and knowlegeable. The support staff was also great. We were pleased with everything.
I hobbled in to make an appointment. Was given the following Friday. The office called the following Tuesday to reschedule, further in the future when I had a different appointment. After letting them know my extreme disappointment, and pain, they checked their cancellations, getting me in a day sooner. Being proactive (and pessimistic) I made 3 successive weekly appointments for further treatments. It turned out my initial treatment didn't resolve my issue and I looked forward to the first of 3 further treatments, booked 2 weeks out from my initial appointment. The office also called to reschedule these visits, explaining the doctor would be out of the office. I explained my visits were with the PA, not the doctor. I was then told the office was also closed that day. I guess I'll just keep eating ibuprofen until I can get to another doctor. Dr Daly was my second attempt. I tried to get in with another doctor last year. Waited a month to get cancelled on. Then 3 more weeks for that doctor to cancel my rescheduled appointment. I don't get why doctors feel a patients' schedule is not important, that the patient schedules time off from work or other activities to accommodate their appointment only to be canceled on continually. If anyone has a recommendation for another podiatrist, I'd love to hear about him/her.
Pamela L Daly Dpm is a US Doctor based in Saratoga Springs, New York. Pamela L Daly Dpm is located at 1 West Ave, Saratoga Springs, NY 12866, USA.
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