I love this vet clinic! Friendly and happy staff who are very quick to respond to my questions and concerns. My dog actually likes going to the vet now that I've started coming here.
We took our dog here for several years. They were fine for the routine check up, although we sometimes waited as long as 45 minutes and the Vet never spent more than 15 minutes with us. However, the low rating is due to the fact that when our dog became ill she was completely mistreated. We went through weeks of leaving messages and no one calling us back. When we explained that the medicine they prescribed was upsetting her stomach, Dr. Lucas was extremely dismissive and told us we were wrong. She spent very little time diagnosing the problem and offered us no options. We eventually switched Vets, discovered our dog had cancer not hypothyroidism, and wholeheartedly regret not leaving sooner.
Dr. Joy will help your little loved one out of trouble. Very nice staff. They understand animals of any kind. They can "fix" your bunny!
If I could rate this 0 stars, I would! My friend (who, by the way is a vet tech) called since her chicken seems to have some necrotic tissue on her head. Well one of the vet techs (a woman, not sure what her name was) came on the phone and was right away absolutely rude and disrespectful. She just needed to know what is safe to use on her chicken temporarily (NOT looking for a prescription over the phone) and she was told that was illegal and she "should know better that we can't give prescriptions over the phone since you're a vet tech". That was absolutely unnecessary and disrespectful and I am disappointed in how she was treated as a potential client.
1st visit today. Both the Vet and the Vet Tech were great. Best experience my 13 year old Pug has ever had at the Vet's.
Upstate Animal Medical Center is a US Veterinary Care based in Saratoga Springs, New York. Upstate Animal Medical Center is located at 415 Maple Ave, Saratoga Springs, NY 12866, USA.
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