Receptionist staff need customer service training.
Other doctors at the office I either do not remember or had a bad experiences with.
I've been to many dental offices as I have relocated several times. This is the most professional and friendly staff I have ever met. Deb at the front desk was very helpful in finding an appointment time for me that worked with my busy work schedule. Christin brought me back and gave me the most thorough exam I have ever had. She was knowledgeable, gentle and friendly and my teeth felt great after. I had some cosmetic concerns that in the past I've always been told to just live with it by other Dentists. I am so happy I found Dr Dodd. He gave me some options that would help me achieve the look I wanted. The front desk was very helpful in then finding out how to maximize my insurance coverage to help pay for the treatment I chose. If you are looking for quality care by friendly, caring people this is the office I would recommend.
Had a pretty bad accident at work that shattered my front teeth and punctured my lip on a late Friday afternoon. My regular dentist had closed early so I had to call around trying to find dental help. At 3:45pm on a Friday most dentists offices were not answering (Including Aspen Dental). Dr. Dodd's office answered the phone and listened to my situation. Dr. Dodd insisted I come right away. When I arrived he greeted me at the door. His assistant had medication waiting for me. They both stayed late on a Friday to make sure I was taken care of. They repaired my damaged teeth, took care of my punctured lip and had scripts called in for antibiotics for me before I left the office. Dr. Dodd and his staff were wonderful. I was able to head home without any pain and as if nothing ever happened. Thank you Dr. Dodd and staff!
Very personable staff with great smiles. I was especially impressed with the special attention and compassion they had for my 90 year old mother. Everyone was professional and caring.
I have been going to this practice since 1989. Every Dr. I've had has been good and so have the hygienists. I've never had a problem with my insurances (and I have a primary and secondary so there's multiple submissions). Lastly, they never push me to get something done that's not immediately necessary.
Dr. Dodd and his staff are exceptional for dental care and experience. He is located at this office, as well as certain days in Queensberry and Clifton Park. I have traveled to different offices just to receive care from him.
Saratoga Springs Family Dentistry is a US Dentist based in Saratoga Springs, New York. Saratoga Springs Family Dentistry is located at 286 Church St, Saratoga Springs, NY 12866, USA.
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